---
title: "Online IT Service Policy | Rizal Consulting"
description: "Rizal Consulting's online IT consultation and support service policy — service mechanics, payment terms, rescheduling, and refunds. Transparent from the start."
url: "https://rizalconsulting.id/en/our-services/it-consultation/policy"
date: "2026-10-15T20:02:20+00:00"
language: "id-ID"
---

📋 Rizal Consulting

# Online IT Consultation

Service Policy

Every service term is explained openly here — before you decide on anything. No hidden rules.

 [← Back to Service Page](https://rizalconsulting.id/en/our-services/it-consultation)

     1

## Service Mechanics

Rizal Consulting's Online IT Consultation service is available in two formats, based on the client's preference and needs:

- 🟢 **Live Online 1-on-1** — Support is delivered directly and in real time via WhatsApp Call, Zoom, or Google Meet. The client and consultant interact actively throughout the session.
- 🟢 **Asynchronous Support (Remote, No Face-to-Face)** — The client sends the issue details, files, or accounts needed. The completed work is sent back via Email, WhatsApp, or Telegram once finished.

💡

 **Recommended: describe your need first** Before choosing a support format and schedule, clients are encouraged to describe their issue or need via WhatsApp first. We'll help determine the most suitable and efficient format — free of charge at this stage.

   2

## Payment Terms

To ensure mutual commitment and a smooth support process, the following terms apply:

- 🟢 The agreed service fee **must be paid in full** before the support session begins.
- 🟢 There is no down payment for this service — payment is made once, as agreed.
- 🟢 Support is only scheduled and begins **after payment confirmation is received**.
- 🟢 A cost estimate is always given and confirmed before the client decides to proceed — no surprise charges.

**Available payment methods:**
 Wise · RIA Money Transfer · Touch 'n Go eWallet · Topremit · Remitly

⚠️

 **Rate outside business hours** Support outside regular business hours (Saturday–Thursday, 08:00–17:30 WIB) is charged starting from $15 and is **only available by prior appointment**.

   3

## Scheduling & Rescheduling

The support schedule is set together once payment is confirmed. The following terms apply:

- 🟢 Clients may request a reschedule **up to one (1) time** from a previously agreed schedule.
- 🟢 Reschedule requests must be submitted **before the agreed support time arrives**.
- 🟢 Rescheduling **is not possible** once the support session has started and the consultant is already online at the agreed time.

📅

 **Good to know before you schedule** Support schedules follow the current queue. Please make sure you've discussed your needs and confirmed your availability before choosing a time.

   4

## Refund Policy

Refunds are governed as follows:

- 🟢 **No refund is given** once the support session has started and the consultant is already online at the agreed time, regardless of the reason for the client's absence.
- 🟢 Refunds for situations outside the terms above are **subject to an administrative fee**, which will be communicated in advance.
- 🟢 If we state upfront (before payment) that we're unable to handle an issue, no transaction takes place — the client pays nothing.

❌

 **No refund once the consultant is online on time** We value everyone's time. If you're unable to attend after the session has started, the fee is non-refundable. Please make sure you're ready before the support time arrives.

✅

 **Client protection** We will never ask for payment for an issue we haven't already confirmed we can handle. The initial consultation is free, with no commitment.

   5

## Service Limitations & Scope

To avoid any miscommunication, here are the limitations you should know about:

- 🟢 The consultant is **not obligated to answer questions** considered outside the topic agreed upon when the support schedule was set.
- 🟢 If the issue turns out to be more complex than originally agreed, there will be further communication about any additional cost and time needed.
- 🟢 The service **does not include an in-person visit** to the client's location — all support is delivered online/remotely.
- 🟢 The five daily mandatory prayer times **cannot be interrupted** under any circumstances, including during an active support session.
- 🟢 Fridays are a non-operational day. Islamic holidays are generally days off and can only be worked by special prior arrangement.

   6

## Data Confidentiality

We're committed to keeping all information entrusted to us confidential:

- 🟢 All files, documents, accounts, and data provided by the client are treated with full confidentiality.
- 🟢 **No client data** is shared, sold, or disclosed to any third party.
- 🟢 After the support session is complete, any temporary data or credentials provided should be changed by the client promptly as an added security measure.

🔒

 **Post-support security recommendation** If a support session required temporary access to your account or device, change your passwords/credentials right after the session as good security practice.

   This policy applies to all of Rizal Consulting's Online IT Consultation services.
 Questions? Contact us on [WhatsApp](https://wa.me/6281382297207) or at Alamat email ini dilindungi dari robot spam. Anda memerlukan Javascript yang aktif untuk melihatnya.

  ## Understand the Policy?

Consult about your IT needs now — free, no commitment, no hassle.

[💬 Start via WhatsApp](https://wa.me/6281382297207?text=Hi%20Rizal%20Consulting%2C%20I%27d%20like%20an%20Online%20IT%20consultation.) [← Back to Service Page](https://rizalconsulting.id/en/our-services/it-consultation)

[Online IT Service](https://rizalconsulting.id/en/our-services/it-consultation) · [All Services](https://rizalconsulting.id/en/our-services) · [Clients](https://rizalconsulting.id/en/our-clients)

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